Close my william hill account12/21/2023 ![]() Significant amounts were lost within the first 24-hour period. A customer was able to deposit and lose £36,000 in just four days, having registered for an account on 12 March 2021.A customer was able to deposit £71,427 and lose £70,134 without the operator having knowledge as to the source of funds or occupation.“Certain customers were able to deposit large amounts of money without timely Enhanced Customer Due Diligence (ECDD) – a particular example included Customer A who had a net spend of £36,137 before ECDD profiling”.a member of trading staff, had a customer’s username and password and placed bets, on the customer’s, instruction via their online account.to ensure policies, procedures and management oversight was in place within trading rooms.The Gambling Commission findings included: WHG (International) Limited (‘WHG’) In conjunction with the financial penalties, additional licence conditions will be imposed to ensure improvement in their processes, policies and procedures. These William Hill Group fines are in respect of widespread anti-money laundering and social responsibility failures. The Gambling Commission’s full press release is available here.
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